Do you offer a return policy?
Yes.
Defective products are exchanged within 30 days of delivery. Send us an email at [email protected] and upload a picture file clearly showing the defect of the product and we will give you a response within 72 working hours.
We recommend customers to keep the original packaging of the order until the items are found to be in good condition. We may request that you send a picture of the original packaging to research on and help you resolve any product or order related questions.
Do you offer a refund policy?
All of our items are sold as is and although we will assist with defective returns we do not offer a money back guarantee.
Will items we order be subject to customs?
Since some items are imported from overseas they may be subject to customs, especially for large orders. Toys are not subject to customs but other elctronic items may be. On smaller orders it is not much of a concern but if you have a question you may want to contact your local customs office before ordering. Some of our items such as green lasers may also be regulated in certain states. Please check with your state or local government before ordering. We will not be responsible for losses due to customs confiscation.
How long will it take to receive my order?
Since we import all of our products directly from the manufacturers please allow from 7-14 days for delivery once item is shipped. Items generally ship in 1-2 days from receipt of payment.
Do you offer a faster shipping method?
Yes.
EMS shipping is available for an additional $10 - $20 and takes 3-5 to arrive from the date your order ships.
